Airlines Lufthansa becomes first European Skytrax 5 Star carrier


Lufthansa, as the first airline outside of Asia, has received a five-star certification from the British aviation consulting agency Skytrax.

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The German airline has been tested in several categories. Skytrax evaluates the service quality in up to 800 categories. Skytrax stated, that Lufthansa has successfully modernized its product and the cabins in First, Business, Premium Economy and Economy class. An additional aspect for the five-star rating is the variety of digital services on the ground and on board.

“The award is a well-deserved recognition of our major efforts to make Lufthansa one of the world’s leading premium airlines again,” says Carsten Spohr, Chairman of the Board of Deutsche Lufthansa AG. “We have caught up because we made huge investments in our fleet, updated all our cabins, introduced digital services, opened new lounges and improved service on board and on the ground.” 

Edward Plaisted, the CEO of Skytrax, confirms: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”

Skytrax analysis several aspects of air travel including cabin staff, airports, lounges and in-flight entertainment, in regards to the offered service. Nine airlines, beside Lufthansa, are currently rated with five stars. ANA All Nippon Airways, Asiana Airlines, Cathay Pacific Airlines, Etihad, EVA Air, Garuda Indonesia, Hainan Airlines, Qatar Airways and Singapore Airlines are the other five-star carriers.

In the past, Skytrax was criticized by airlines and other companies, as the ranking is not-transparent.

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